Information Technology

Message from the Director, Information Technology

Welcome to the web site for UWS' Information Technology.

IT-based services underpin almost every aspect of information exchange in the modern University. Our students and staff use modern technologies to communicate, to research, to teach, to learn and to do business with the University. Increasingly these activities need to happen anytime, anywhere and in a secure manner that protects and preserves the integrity and confidentiality of information being stored or communicated. The Information Technology unit at UWS has the primary responsibility for providing and supporting these various services for students and staff.

Operating across all campuses, we provide the underpinning communications infrastructure (networks, telephones and wireless) which connect end users to each other, to University academic and business systems and to the Internet. We manage the UWS data centres, provide the common computing laboratories used by students and provide direct end user support assisting staff and students to use these facilities. We provide the audio-visual systems used for teaching and provide central print services.

Services Catalogue
In order to make it easier to discover what services are available (and how to get them), we’ve established an IT Services Catalogue that we hope will become a key reference point for all IT services at UWS. The catalogue is accessible via the web at http://www.uws.edu.au/its.

Support
We also operate a central Helpdesk which can provide telephone and email support for our systems as well as receiving calls for assistance or service requests. The Helpdesk can be contacted at:

• Phone: (02) 9852 5111 or xtn 5111
• Fax: (02) 9678 7191 or xtn 7191
• Email: helpdesk@uws.edu.au 

We trust you find these pages helpful. We welcome your feedback and suggestions for improvement which can be sent to helpdesk@uws.edu.au

Regards
Mick Houlahan
Director, Information Technology

Related Documents

• ITD Operations Plan [MS Word Document: 301Kb] 
• IT Operations Scheduling Protocol 2.0 [MS Word Document: 77Kb]
• 2008 IT Operations Schedule [MS Word Document: 127Kb]
• UWS IT Strategic Plan (overview) [MS Word Document: 789Kb]
• UWS IT Strategic Plan (detailed) [MS Word Document: 556Kb]
• IT Strategic Planning Project [PDF: 23Kb]