IT Fact Sheets

Information Technology Services (ITS) is developing a range of IT fact sheets for staff and students at UWS:

• AirUWS
• AMIS Accounts
• Email
  
• • Email settings
  • Email Hoaxes
  • Outlook Rules
  • Outlook Out of Office Assistant
  • Outlook Recover Deleted Email
• ITS Self Service Desk
• Network Printer - adding
• PDFs - creating with Office 07
• Postgrads and IT
• Proxy Server
• UWS Remote Environment - connecting to
• WebDrive

The fact sheets are intended to provide answers to frequently asked questions (FAQs), general IT information and guides for IT services, in an easy to read, low jargon format.

Fact sheets will be published in pdf format, requiring Adobe Reader to view these files. Adobe Reader is provided with all standard UWS computers, or may be downloaded from the Adobe website.

AirUWS

These fact sheets cover connecting to AirUWS, the UWS wireless network released in 2007, with Windows XP, Windows Vista, and Macintosh OSX based computers.

Older versions of this fact sheet should now be destroyed.

For more information on the wireless network, please see AirUWS Wireless Network. 

• Connect to AirUWS - fact sheet for XP (PDF, 1Mb)
• Connect to AirUWS - brief fact sheet for XP (PDF, 32Kb)
• Connect to AirUWS - fact sheet for Vista (PDF, 1Mb)
• Connect to AirUWS - fact sheet for Mac OSX 10.5 (PDF, 415Kb)
• Mac OSX 10.5 - work around for Java update problem (PDF 367Kb)
  
• Connect to AirUWS - fact sheet for Windows 7 (PDF, 1.05 Mb)
  

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ITS Self Service Desk

Covers staff and students self logging of IT issues into the BMC Remedy Action Request System used by ITS for tracking and actioning IT requests.

• IT Fact Sheet - ITS Self Service Desk (PDF, 442 Kb)
  

Proxy Server

Covers the correct proxy server settings for use when connected to the UWS network. While Internet Explorer is the only supported browser software at UWS, these fact sheets include settings for a number of popular browsers.

• IT Fact Sheet - Proxy Server - Internet Explorer (PC) (PDF, 213Kb)
• IT Fact Sheet - Proxy Server - Firefox (PC) (PDF, 62Kb)
• IT Fact Sheet - Proxy Server - Macintosh (OSX) (PDF, 164Kb)

AMIS Accounts

Covers AMIS user accounts. AMIS accounts are required so that associates of UWS can obtain MyUWSAccounts and therefore access to the UWS network and internet.

• IT Fact Sheet - AMIS Accounts (PDF, 168 Kb)

Postgrads and IT

Covers the additional services IT is able to provide postgrad students, including AMIS accounts, software installations and access to computers.

• IT Fact Sheet - Postgrads and IT (PDF, 85Kb)

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WebDrive

Covers using WebDrive software at UWS. WebDrive is the only supported WebDAV software at UWS, and will be used in place of File Transfer Protocol (FTP) software to update those websites not managed through the University Content Management System.

• IT Fact Sheet - WebDrive (PDF, 386Kb)

Adding a Network Printer

Need to print to a different printer than usual? This fact sheet covers adding any UWS networked printer to your list of available printers.

• IT Fact Sheet - Adding a Network Printer (PDF, 328 Kb)

Creating PDFs with Office 07

Do you need to create simple PDF files from Office programs such as Word? Office 07 makes the task easy, and no additional software is required, saving costs for your unit.

• IT Fact Sheet - Creating PDFs with Office 07 (PDF, 262 Kb)

Connecting to the UWS Remote Environment

Covers connecting to the UWS Remote Environment (Citrix) using the UWS Library's LGE R500 Laptops. Students using these laptops are able to wirelessly access their student My Documents and a number of popular software applications.

• IT Fact Sheet - Connecting to the UWS Remote Environment (PDF, 1.3Mb)

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Email

Email Settings

Covers the basics of configuring Outlook (Office 2007) or Entourage 2008 to receive UWS email.

• IT Fact Sheet - Outlook (Office 2007) Email Settings (PDF, 745 Kb)
• IT Fact Sheet - Entourage 2008 Email Settings (PDF, 116 Kb)

Email Hoaxes

Tips to identify hoaxes and scams and to help you avoid being a victim.

• IT Fact Sheet - Email Hoaxes (PDF, 82 Kb)

Outlook Rules

Outlook rules assist you to manage your email more effectively. This fact sheet covers creating a basic rule from an existing message.

• IT Fact Sheet - Outlook Rules (PDF, 247 Kb)

Outlook Out Of Office Assistant

Ever wondered how to setup an automatic reply to emails received when you're unavailable? This fact sheet shows how.

• IT Fact Sheet - Outlook Out of Office Assistant (PDF, 178 Kb)

Outlook Recover Deleted Email

Sometimes we empty our email deleted items folder a little prematurely. This fact sheet explains how you can recover recently deleted email, even after you have emptied the deleted items folder.

• IT Fact Sheet - Outlook Recover Deleted Email (PDF, 288 Kb)

More information

Requests and suggestions for future fact sheets should be sent to Tony Fathers. Please note that it may not be possible to satisfy all requests. 

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