ITS Service Desk

Hours of Operation

Monday to Friday - 8.00 am to 5.00 pm

We also provide an out of hours voicemail service. Please leave a message along with a contact phone number and we will call you back as soon as possible on the next working day. Alternatively, you can use the ITS Self Service Desk to self log IT issues 24x7, 365 days per year.

You can contact the ITS Service Desk on:
Phone (02) 9852 5111 or xtn 5111
Fax (02) 9678 7191 or xtn 7191
Email: servicedesk@uws.edu.au

What happens when I call the ITS Service Desk?

The Service Desk Operator will ask you some questions to determine the problem. In many cases, the operator will be able to resolve the issue immediately. If the operator cannot resolve the problem, they will log a job to a campus support team, or to a more specialised ITS team, depending on the nature of the problem.

Usually, you will be contacted by staff in the campus based support teams, who provide the excellent hands on and face to face service to which you have become accustomed.

At the ITS Service Desk

The Service Desk has five operators and one team leader.

Each month, the ITS Service Desk receives an average of:

• 5000 phone calls
• 1400 email requests
• 100 IT services request forms

The Service Desk has a resolution rate of 90%.

Vision and Mission Statements

The vision and mission statements of the IT Service Desk at UWS are:

• to provide a first class support environment at UWS for staff and students
• to be proactive in the awareness of all facets of support at UWS.

Services Catalogue

Please be sure to visit the IT Services Catalogue (opens in a new window), a listing of IT services offered to UWS students, staff and visitors. Entries include brief and more detailed information on the service, contact details, availability and links to more information. For more information, please visit the IT Services Catalogue (opens in a new window).

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