Holds (Encumbrances)


What is a Hold?

If you have failed to meet certain requirements of your enrolment, such as not paying fees by the due date, not providing requested information to the University or completing specific Student Administration forms, a hold will be applied to your student record.

A hold is a sanction applied to your student record in line with the University's policy, which limits your access to University services. The limitations placed on you depend on the type of hold applied to your record.

Hold for outstanding student fees

If you have a hold for any unpaid tuition fees and/or Student Services and Amenities Fees (SSAF):

  • You will not be able to access your exam results
  • We will not issue academic documents or transcripts
  • You will not be able to graduate
  • Your access to the University facilities and services, including vUWS will be withdrawn
  • Your registration in the current term may be cancelled
  • You may not be able to re-register for the next teaching term

Students who have not paid their tuition fees and/or SSAF by the due date will have a hold on their student record. In order to have this hold removed, all outstanding fees must be paid.

Payment through Payments will allow quick verification of your payment and subsequent removal of your hold.

International students whose enrolment is cancelled due to non payment of fees will be reported to the Department of Home Affairs as required by legislation.

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Hold for outstanding Library charges

If a hold has been applied for outstanding Library charges:

  • You will not be able to borrow from the Library
  • You will not be able to access your exam results
  • We will not issue academic documents or transcripts
  • You will not be able to graduate

Once the Library charges have been paid it may take up to two days before your access to services is restored. You may be able to access Library services sooner if you show Library staff that you have paid your balance.

Student Services Hub cannot remove holds for outstanding Library charges.

You can pay your outstanding Library charges by the following method:

  • Payments (payment will be processed on the next working day for Pay Now transactions and when the payment is received for Pay Later transactions)

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For help with your access contact the Library.

Hold for outstanding temporary student ID card fees

If a hold has been applied for outstanding ID Card fees:

  • You will not be able to borrow from the Library
  • You will not be able to access your exam results
  • We will not issue academic documents or transcripts
  • You will not be able to graduate

Once the temporary ID card fee has been paid it may take up to two days before your access to services is restored.

Student Services Hub can remove this hold immediately if you provide them with your receipt.

You can pay your outstanding temporary ID card fee by the following method:

  • Payments (payment will be processed on the next working day for Pay Now transactions and when the payment is received for Pay Later transactions)

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Hold for not supplying requested information or completing Student Administration forms

If you have a hold for failure to supply information or complete forms:

  • You will not be able to access your exam results
  • The University will not issue academic documents or transcripts
  • You will not be able to graduate
  • Your access to University facilities and services, including vUWS and other online resources, will be withdrawn
  • Your registration in the current teaching term may be cancelled
  • You may not be able to re-register for the next teaching term

Students need to respond to any instructions regarding the provision of information or completion of forms.

Hold for a breach of the Examinations Policy on electronic devices in an exam venue

If a hold has been applied for a breach of the Examinations Policy on electronic devices in an exam venue:

  • You will not be able to access your exam results
  • You will not be able to graduate
  • The University will not issue academic documents or transcripts
  • You will not be able to register in new subjects

Related links:

For help please submit an enquiry through WesternNow.

Hold for non attendance or late change to an external exam venue

If you have a hold for either:
  • non attendance at an external exam venue by an external student without 48 hours prior notice, or;
  • a change to your external exam venue within five working days of your exam
  • You will not be able to access your exam results
  • You will not be able to graduate
  • The University will not issue academic documents or transcripts
  • You will not be able to register in new subjects

Related links:

For help please submit an enquiry through WesternNow.

Hold for not Completing Academic Integrity Module (AIM) subject, NOAW0004

If you have not completed the Academic Integrity Module (AIM) subject, NOAW0004, resulting in a hold on your academic record. This will restrict your access to final marks and grades. Please complete the module by accessing the AIM subject site in your vUWS; further details are on the Academic Integrity Module webpage. The hold will be removed within 48 hours of successful completion of the module and quiz.

FAQs

What do I do if I haven't paid my fees?

If you have a hold on your student record you must pay all outstanding fees before the hold can be lifted.

There are a number of ways you can pay your student fees. Please go to payment options for more information on how you can pay your fees. Alternatively, these are listed on the bottom of your electronic Statement of Account, accessible through My Student Records (MySR).

If you have outstanding debt, any payment made will be allocated to these outstanding amounts first. If the payment you have made is greater than your outstanding debt, then the remaining amount will be paid against your other liabilities such as student contribution or tuition fees.

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What happens now that I have paid my fees?

After you have paid your outstanding fees, the University will lift your hold and restore your access to services.

Please allow at least four working days for this to occur.

Please read the following sections for information about how soon each service can be restored once the hold has been lifted.

When will I be able to see my results?

Once your hold has been lifted it will take 24 to 48 hours before your results will be available to you in MyStudentRecords (MySR).

When will I be able to use vUWS?

Once your hold has been lifted it may take up to a day for your access to vUWS to be restored. If your hold is removed before 5.00pm you may be able to access vUWS after 6.00pm on the same day.

When will I be able to use Library facilities?

Once your hold has been lifted it may take 24 to 48 hours before your privileges are restored.

If you need your Library access restored urgently, Library staff may be able to reinstate your privileges by confirming your payment on the student records system. Staff are not able to reinstate privileges by sighting a payment receipt, and are not able to reinstate privileges over the weekend.

For help with your access contact the Library.(opens in a new window)

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